Refund policy

McLernons Business Base Refund & Return Policy


Commitment to Customer Satisfaction

At McLernons Business Base, we aim to ensure you are completely satisfied with your purchase. This policy outlines our procedures and guidelines regarding returns, repairs, exchanges, and refunds in accordance with Australian Consumer Law.

Contact Information

Email: sales@mclernons.com.au
Phone: (08) 9358 5566
Address:
188 Welshpool Road
Welshpool WA 6106
Australia

Policy Overview

Under Australian Consumer Law, we are not required to provide a refund or replacement if you simply change your mind.

However, we will provide a repair, replacement, exchange, or refund where required under applicable consumer guarantees.

Major Product Issues

You are entitled to choose a refund or replacement if a product:

  • Has a major fault or defect

  • Is unsafe

  • Is significantly different from the sample or description provided

  • Does not perform as represented or intended

In these situations, customers may:

  • Request a refund

  • Request a replacement

  • Keep the product and receive compensation for any reduction in value where appropriate

Minor Product Issues

If a product has a minor fault or issue:

  • We will arrange repair of the item within a reasonable timeframe

If the product cannot be repaired within a reasonable timeframe, customers may choose:

  • A replacement product, or

  • A refund

Return Timeframe

All return requests relating to product faults or issues must be initiated within 30 days of purchase unless otherwise required under Australian Consumer Law.

Return Process & Shipping

To initiate a return, please contact us via:

  • Email

  • Phone

Returned items must be sent or delivered to our Welshpool address listed above.

Return Shipping Costs

  • For approved major product faults, McLernons Business Base will cover reasonable return shipping costs.

  • For all other returns, including change-of-mind requests (where accepted), customers are responsible for all return shipping costs.

Refund Process & Timing

Approved refunds will be processed within 14 business days of receiving and inspecting the returned goods.

Refunds may be issued:

  • To the original payment method, or

  • As store credit valid for 6 months from the date of issue

Special Conditions

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases.

Seasonal & Promotional Items

Special conditions may apply to promotional or clearance items and will be clearly stated at the time of sale.

International Returns

International customers are responsible for:

  • Return shipping costs

  • Any customs duties or taxes

Customs duties and taxes are non-refundable.

Non-Returnable Items

The following items are not eligible for return unless required by law:

  • Custom-made or modified products

  • Personal care items

  • Safety equipment

  • Clearance or final-sale items where specified

Damaged or Defective Items

Please contact us immediately upon receipt of any damaged or defective items so we can assist with a resolution.

Proof of Purchase

A valid proof of purchase or receipt is required for all return, exchange, or warranty claims.

Policy Modifications

McLernons Business Base reserves the right to amend or update this policy at any time without prior notice.

Customers are encouraged to review this policy periodically for any changes.

For any questions regarding this Refund & Return Policy, please contact our team using the details provided above. We appreciate your business and are committed to providing quality products and professional service.